Refund policy
Last updated: March 6, 2026
At Peace Light, we want you to feel confident with your purchase.
30-Day Return Policy
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be:
- unused
- in the same condition that you received it
- in its original packaging
- accompanied by proof of purchase
To start a return, please contact us at:
Return instructions will be provided once the return request is approved.
Returns sent without prior authorization may not be accepted.
Return Shipping
Return shipping costs may be the responsibility of the customer unless the return is due to:
- a defective product
- a damaged item upon arrival
- an incorrect item sent by us
In some cases, Peace Light may provide a return shipping label depending on the situation.
Damaged or Incorrect Items
Please inspect your order upon delivery.
If the item is defective, damaged, or incorrect, contact us immediately with photos so we can evaluate the issue and resolve it.
Non-Returnable Items
Certain items cannot be returned, including:
- sale items
- gift cards
- personalized products
- perishable goods
- hazardous materials
If you have questions about your item, please contact us before initiating a return.
Exchanges
The fastest way to exchange a product is to return the item you have and place a new order once the return is approved.
European Union – 14 Day Cooling-Off Period
If the order is shipped to a country within the European Union, customers have the right to cancel or return their order within 14 days, without providing a reason.
Returned items must be unused, in original condition, and in original packaging.
Refunds
Once we receive and inspect your returned item, we will notify you whether the refund has been approved.
If approved, refunds will be issued to the original payment method within 10 business days.
Please note that banks or credit card providers may require additional time to process the refund.
If more than 15 business days have passed since your refund was approved, please contact us.
Shipping Costs and Refunds
Original shipping costs are non-refundable unless the return is due to:
- a defective item
- a damaged product
- an incorrect item sent by Peace Light
Contact
For return or refund inquiries, please contact:
Peace Light
Email
info.peacelight@gmail.com
Business Address
121-123 Merimbula Drive
Merimbula NSW 2548
Australia
ABN
75 658 598 855