Contact information

Contact information

Last updated: 29 July 2026

At Peace Light, we are committed to providing reliable and responsive customer support. If you have any questions about your order, shipping, returns, or our products, our support team is available to assist you.

Customer Support
For all inquiries, please contact us via email: info.peacelight@gmail.com
We aim to respond within one business day, and always within two. Response times may be slightly extended during peak periods or public holidays.

Common Support Topics
You may contact us regarding:
order status and tracking
shipping and delivery inquiries
returns and refunds
damaged, defective, or incorrect items
product details and usage questions

Faster Support (Important)
To help us assist you efficiently, please include:
your order number
the email used at checkout
a clear description of your request
photos (if reporting a damaged or incorrect item)
Incomplete requests may result in delays.

Order & Delivery Support
If your order is delayed, lost, or arrives damaged:
contact us as soon as possible
we may require supporting information (e.g., photos, confirmation of non-delivery)

In accordance with Australian Consumer Law, customers may be entitled to a remedy (replacement, refund, or repair) if goods:
arrive damaged
are faulty
are not as described
are not delivered within a reasonable timeframe
Each case is assessed individually.

Communication Policy
We provide support via email only to ensure accurate tracking of requests
Multiple emails for the same issue may delay response times
Please allow adequate time for our team to review and respond

Business Details
Peace Light
Email
info.peacelight@gmail.com
Business Address
121-123 Merimbula Drive
Merimbula NSW 2548
Australia
ABN
75 658 598 855