Contact information
Last updated: March 6, 2026
At Peace Light, we are committed to providing reliable and responsive customer support.
If you have any questions about your order, shipping, returns, or our products, our support team is available to assist you.
Customer Support
For all inquiries, please contact us via email:
We aim to respond within 24–48 business hours.
Response times may be slightly extended during peak periods or public holidays.
Common Support Topics
You may contact us regarding:
- order status and tracking
- shipping and delivery inquiries
- returns and refunds
- damaged, defective, or incorrect items
- product details and usage questions
Faster Support (Important)
To help us assist you efficiently, please include:
- your order number
- the email used at checkout
- a clear description of your request
- photos (if reporting a damaged or incorrect item)
Incomplete requests may result in delays.
Order & Delivery Support
If your order is delayed, lost, or arrives damaged:
- contact us as soon as possible
- we may require supporting information (e.g., photos, confirmation of non-delivery)
In accordance with Australian Consumer Law, customers may be entitled to a remedy (replacement, refund, or repair) if goods:
- arrive damaged
- are faulty
- are not as described
- are not delivered within a reasonable timeframe
Each case is assessed individually.
Communication Policy
- We provide support via email only to ensure accurate tracking of requests
- Multiple emails for the same issue may delay response times
- Please allow adequate time for our team to review and respond
Business Details
Peace Light
Email
info.peacelight@gmail.com
Business Address
121-123 Merimbula Drive
Merimbula NSW 2548
Australia