Warranty Policy

Last updated: March 6, 2026

At Peace Light, we stand behind the quality of our products and aim to provide reliable and durable items.

This Warranty Policy outlines the conditions under which warranty claims may be made.

Limited Product Warranty

Products sold by Peace Light are covered by a 90-day limited warranty from the date of delivery.

This warranty applies to manufacturing defects or faults that occur under normal household use.

If a product is confirmed to have a manufacturing defect within the warranty period, we may offer:

  • a replacement product, or
  • a partial or full refund

depending on the circumstances.

What This Warranty Covers

This warranty applies to:

  • manufacturing defects
  • structural faults
  • material failures under normal use

What This Warranty Does Not Cover

This warranty does not cover issues resulting from:

  • improper installation
  • installation on unsuitable surfaces
  • misuse or unintended use
  • exceeding recommended usage limits
  • accidental damage
  • normal wear and tear

Damage caused by incorrect installation or improper use may void warranty eligibility.

Installation Responsibility

Customers are responsible for:

  • correct installation
  • following any provided instructions
  • ensuring suitable surfaces and conditions

Improper installation may affect product performance and warranty eligibility.

How to Submit a Warranty Claim

To request warranty assistance, please contact us and provide:

  • your order number
  • a detailed description of the issue
  • clear photos of the product
  • photos of installation conditions (if relevant)

Incomplete claims may delay processing.

All claims are subject to review and verification.

Resolution Options

If your claim is approved, Peace Light may provide:

  • a replacement product
  • a partial or full refund
  • an alternative resolution where appropriate

The outcome depends on the nature and severity of the issue.

Assessment & Misuse Protection

We reserve the right to:

  • request additional evidence
  • deny claims where misuse or improper installation is identified
  • assess whether the issue falls under normal wear and tear

This helps ensure fair use of the warranty system.

Consumer Rights (Important Notice)

This warranty is provided in addition to your rights under applicable consumer laws.

For customers in Australia:

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law.

You are entitled to:

  • a replacement or refund for a major failure
  • compensation for any other reasonably foreseeable loss or damage
  • repair or replacement if goods fail to be of acceptable quality and the failure does not amount to a major failure

Nothing in this policy excludes or limits your rights under Australian law.

Customers in other jurisdictions may also have statutory rights.

Contact

For warranty claims or assistance:

Peace Light

Email
info.peacelight@gmail.com

Business Address
121-123 Merimbula Drive
Merimbula NSW 2548
Australia

ABN
75 658 598 855